CybelAngel is hiring a
Customer Success Manager
CybelAngel
π΅ $90k-$95k
πRemote - United States
Please let CybelAngel know you found this job on JobsCollider. Thanks! π
Summary
Join CybelAngel, a cybersecurity company that protects businesses from digital threats. As the point person for customer lifecycle management, you will work closely with a cybersecurity analyst to drive adoption and satisfaction of CybelAngel products and services.
Requirements
- 2 years experience in a Customer Success or Customer Relationship Management role with large enterprise accounts (preferably in SaaS) in a cross functional environment
- English & Spanish fluent (you will be working closely with Spanish-speaking clients)
- Demonstrated ability to work with C-level executives/decision makers
Responsibilities
- Manage enterprise customers through all phases of the customer lifecycle including renewals
- Proactively build trusted relationships with assigned customers to identify upsell and cross-sell opportunities while mitigating churn
- Represent the customer to all organizations internally working cross functionally to achieve customer's desired outcomes
- Partner with teams such as: Sales, Analysts, Product and Engineering to convey customer feedback, identify challenges, and develop appropriate solutions
- Deliver executive business reviews facilitating roadmap discussions and value of solution set
- Acquire and maintain an in-depth and technical knowledge base of our products, tools, and processes
- Builds and elevates strategic relationships with CISOs and other key security leaders within the account
- Assist CybelAngel marketing by encouraging customers to appear in CybelAngels related marketing materials/events including but not limited to, customer reference calls, whitepapers, magazine quotes/articles, speaking at conferences
Benefits
- Salary range: 90K$ - 95K$ based on your level of seniority and competencies you will demonstrate during the hiring process
- 20% bonus, based on company and individual performances
- Competitive Benefits Package (health, dental, vision, disability and life)
- PTO (20 days per year) & Holidays (11 per year in the US + 2 floating days)
- Remote budget to get properly settled at home
- Remote options from everywhere in the US
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Jobs
- π°~$65k-$97kπUnited States
- π°~$151k-$204kπCanada
- π°~$65k-$97kπIndia
- π°~$140k-$150kπJapan
- π°~$120k-$158kπAsia-Pacific
- π°~$103k-$125kπAustralia
- π°$80k-$120kπUnited States
- π°~$65k-$97kπMexico
- π°~$38k-$44kπUnited Kingdom, Ireland
- π°~$120k-$158kπWorldwide
Please let CybelAngel know you found this job on JobsCollider. Thanks! π