Remote Customer Success Manager

Summary

Join CybelAngel, a cybersecurity company protecting businesses from digital threats, as the point person for customer lifecycle management. You will work closely with a cybersecurity analyst to drive adoption and satisfaction of CybelAngel products and services by focusing on customers' business outcomes in the cybersecurity industry.

Requirements

• 2 years experience in a Customer Success or Customer Relationship Management role with large enterprise accounts (preferably in SaaS) in a cross functional environment
• English & Spanish fluent (you will be working closely with Spanish-speaking clients)
• Demonstrated ability to work with C-level executives/decision makers
• Your history includes a proven track record of upsell, cross sell, renewals and account management of exceeding retention goals and uncovering new expansion opportunities
• You pride yourself with strong Interpersonal skills and an ability to work in a fast paced environment
• You have excellent communication skills, attention to detail and multi-tasking skills

Responsibilities

• Managing a number of enterprise customers through all phases of the customer lifecycle including renewals
• Proactively building trusted relationships with your assigned customers to identify upsell and cross-sell opportunities while mitigating churn
• Represent the customer to all organizations internally working cross functionally to achieve customer's desired outcomes
• Partner with teams such as: Sales, Analysts, Product and Engineering to convey customer feedback, identify challenges, and develop appropriate solutions
• Deliver executive business reviews facilitating roadmap discussions and value of solution set
• Acquire and maintain an in-depth and technical knowledge base of our products, tools, and processes
• Builds and elevates strategic relationships with CISOs and other key security leaders within the account
• Assist CybelAngel marketing by encouraging customers to appear in CybelAngels related marketing materials/events including but not limited to, customer reference calls, whitepapers, magazine quotes/articles, speaking at conferences

Benefits

• Salary range: 90K$ - 95K$ based on your level of seniority and competencies you will demonstrate during the hiring process
• 20% bonus, based on company and individual performances
• Competitive Benefits Package (health, dental, vision, disability and life)
• PTO (20 days per year) & Holidays (11 per year in the US + 2 floating days)
• Remote budget to get properly settled at home
• Remote options from everywhere in the US