Customer Success Manager

Summary

The job is for a founding member of the Customer Success Team at Dagster Labs. The role involves onboarding new customers, providing ongoing support, analyzing customer data, collaborating with sales and product teams, and identifying upsell and cross-sell opportunities. This is a full-time, competitively paid position with benefits, and the team is distributed with offices in Philadelphia, San Francisco, and Minneapolis. The company encourages remote work and provides a remote work stipend or office space coverage.

Requirements

• 3-5 years experience in a customer success or account management role, preferably within the SaaS industry
• Excellent communication skills, both written and verbal, with the ability to effectively communicate technical information to non-technical stakeholders
• Strong analytical skills and ability to use data to identify trends and drive decision-making
• Ability to manage multiple priorities and work effectively in a fast-paced environment

Responsibilities

• Onboarding new customers and ensuring a positive initial experience with the product
• Providing ongoing support to customers through various channels to ensure their success with the product
• Analyzing customer data and metrics to identify trends and proactively address issues before they become problems
• Collaborating with sales and product teams to identify upsell and cross-sell opportunities, and to communicate customer feedback for product improvement

Preferred Qualifications

• Experience working with cross-functional teams, including sales, product, and customer support
• Experience building and improving on existing processes
• Strong interpersonal skills and ability to build relationships with customers and key stakeholders
• Passion for delivering exceptional customer experiences and driving customer success

Benefits

• Competitive salary
• Benefits package
• Remote work stipend to cover the cost of home office equipment and anything else that makes your remote work location comfortable, productive, or successful
• Coverage for coworking or office space if you’re fully remote