Customer Success Manager

Summary

Join Dagster Labs' Customer Success Team as a founding member and ensure customer success on the platform. Improve retention and growth by confirming customer value. This full-time position offers competitive salary, equity, and benefits, with flexible remote work options. The role involves onboarding new customers, providing ongoing support, analyzing customer data, and collaborating with other teams. The ideal candidate has 3-5 years of experience in customer success or account management within SaaS, excellent communication and analytical skills, and a conceptual understanding of the technical product. Dagster Labs fosters a collaborative, remote-first culture.

Requirements

• 3-5 years experience in a customer success or account management role, preferably within the SaaS industry
• Excellent communication skills, both written and verbal, with the ability to effectively communicate technical information to non-technical stakeholders
• Strong analytical skills and ability to use data to identify trends and drive decision-making
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Conceptual understanding of the underlying technical product: you don’t need to be an engineer, but you should be proficient in conversing with engineers and adding value

Responsibilities

• Onboarding new customers and ensuring a positive initial experience with the product
• Providing ongoing support to customers through various channels to ensure their success with the product
• Analyzing customer data and metrics to identify trends and proactively address issues before they become problems
• Collaborating with sales and product teams to identify and unlock expansion opportunities, and to communicate customer feedback for product improvement

Preferred Qualifications

• Experience working with cross-functional teams, including sales, product, and customer support
• Experience building and improving on existing processes
• Strong interpersonal skills and ability to build relationships with customers and key stakeholders
• Passion for delivering exceptional customer experiences and driving customer success
• Familiarity with dev tools, data engineering, development processes, and/or software development workflows is a plus

Benefits

• Competitive salary
• Equity
• Benefits
• Flexible remote work options