Customer Success Manager

Summary

Join DataGalaxy, a leading data catalog company, as a Customer Success Manager! In this role, you will proactively manage customer relationships, ensuring their satisfaction and success. You will work closely with clients to understand their needs, address issues, and maximize the value of DataGalaxy. Responsibilities include supporting account managers, analyzing client needs, implementing best practices, and ensuring customer loyalty. You will also monitor action plans, analyze results, and propose improvements. This position requires a minimum of 5 years of experience in data/information management and strong communication and analytical skills. DataGalaxy offers a dynamic work environment with flexible hours, remote work options, and attractive compensation.

Requirements

• Minimum 5 years of experience in a similar position in data/information management field (data governance, data quality...)
• Ability to analyze the Data Governance market and highlight the added value of DataGalaxy
• Statistical measurement and analysis techniques
• Functional knowledge: Data governance
• Functional knowledge: Change management
• Fluent in English
• Communication: ability to captivate, inspire the audience in the context of exchanges and presentations
• Ability to analyze customer needs
• Capacity to simplify and vulgarize to be understood by various internal and external stakeholders of the company
• Team spirit
• Excellent customer relationship skills
• Writing skills
• Pedagogical, organized, rigorous, and autonomous

Responsibilities

• Support account managers on a daily basis in the use of the product
• Analyze and prioritize client needs
• Assist with implementation and best practices
• Ensure client loyalty to increase account revenue through upselling
• Answer questions to help clients get the most out of DataGalaxy
• Monitor various action plans and analyze results and performance indicators, particularly regarding account retention
• Analyze user experience and propose improvement ideas
• Participate in committees for strategic accounts
• Audit, analyze, and document use cases for a detailed understanding of platform usage → feeding Product, Marketing, Sales & other clients
• Monitor platform usage indicators (Healthcheck) and initiate necessary actions for retention and account growth
• Acquire new customers
• Make additional sales
• Retain the existing portfolio
• Collaborate with the Product team (customer feedback and requests)
• Create and maintain content, deliverables, and best practices
• Manage and animate the user community (User Groups on-site & virtual)

Benefits

• Offices in the heart of Lyon and Paris, 10-15 minutes from the train stations
• Flexible working hours ("forfait jour")
• A real opportunity to join a French start-up that is a pioneer in its market
• A chance to create your own career path with autonomy in multiple projects
• An attractive remuneration according to your performance and your potential
• Remote work at will & 2.50€ net / day
• Health insurance Apicil
• Meal vouchers (Swile card of 9€/day)
• Public transport 50% reimbursement
• Daily coffee and snacks
• Quarterly team events and seminars