Customer Success Manager

Summary

Join DataGalaxy, a leading data and AI product governance platform, as a Customer Success Manager. Build and maintain strong relationships with C-level executives and stakeholders. Identify and develop business opportunities within your portfolio, focusing on customer satisfaction, retention, and growth. Create and implement account strategies to support upsell and renewal. Collaborate with internal teams to provide tailored solutions. Coordinate customer testimonials to support business development. DataGalaxy offers a dynamic environment with opportunities for rapid development and a commitment to inclusion and innovation.

Requirements

• Proven experience in Account Management preferably in a SaaS environment, with a strong client-focused mindset
• A solid track record of growing accounts and achieving targets
• Ability to identify upsell opportunities and develop long-term client plans
• Strong negotiation and problem-solving skills
• Excellent communication and interpersonal skills, with the ability to collaborate across departments (Sales, Marketing, Pre-Sales, CSM)
• Organized and proactive with a growth-oriented mindset
• Proficiency in CRM tools such as Salesforce or HubSpot
• Fluency in both English and French

Responsibilities

• Build and maintain trusted relationships with C-Level executives and stakeholders to understand their goals, success metrics, and use cases
• Identify and develop business opportunities within a dedicated portfolio of accounts, focusing on customer satisfaction, retention, and growth
• Create and implement account strategies to support upsell and renewal strategy
• Collaborate with internal teams to propose tailored, innovative solutions that meet client needs
• Coordinate customers testimonials and success stories to support business development efforts

Benefits

• Offices in the heart of Lyon and Paris
• Flexible working hours ("forfait jour")
• Remote work at will & 2.70€ net per day worked from home
• 2 weeks of working from anywhere 🌍
• Health insurance Apicil covering you and your family
• Meal vouchers (Swile card of 9€/day)
• Public transport 50% reimbursement, 100% reimbursement for your bike subscription
• Holiday Bonus 🏝️
• Quarterly team events and seminars
• An attractive remuneration according to your performance and your potential