Remote Customer Success Manager

Summary

Join us on our exciting journey at Dataroid, the award-winning digital analytics and customer engagement platform! We are looking for an energetic, ambitious and high-performing Customer Success Manager to build relationships, understand customer trends, hit annual targets and lead our big data analytics and customer engagement platform in the right direction.

Requirements

• 3 to 6 years’ of experience in a Technical and/or Business Support function (B2B) dealing with data analysis
• Desire to work in a dynamic and fast-moving startup environment
• Ability to work independently and in a team
• Experience working with, and managing, stakeholders and customers
• Team player, good interpersonal skills
• Knowledge of the analytics market and data infrastructure
• Act as internal support for our sales, marketing, and engineering teams
• Knowledge of Mobile Apps development environments, frameworks and tools, digital & performance marketing, web & app analytics is preferred
• Strong knowledge of technology, digital and innovation
• Excellent listening, negotiation, and presentation skills
• Strong leadership skills and ability to inspire

Responsibilities

• Take end-to-end ownership of technical issues encountered by customers, including initial troubleshooting, identification of root cause, and issue resolution and communication
• Collaborate with the engineering and development team to set up or configure our software platform as per customers’ requirements and troubleshoot technical issues raised by customers
• Serve as single point of contact on customer priorities and ensure customer issues are resolved
• Develop and execute strategic plan to achieve and maximise sales targets and expand our customer base, as well as maintaining strong, long-lasting customer relationships with clients
• Work with product development teams on priorities and product backlog
• Create and lead customer support processes
• Provide product feedback and insights to the business and product teams
• Ensure 100% satisfaction among all customers

Benefits

• Private health insurance
• Company-supported pension plans
• Meal vouchers
• Commute assistance
• Remote work benefits
• Paid day off for your birthday