Customer Success Manager

Summary

Join Datavant, a leading healthcare data platform company, as a Customer Success executive. This remote-first role is crucial to our growth, focusing on customer retention, expansion, and satisfaction within the RWD industry. You will manage and grow accounts, collaborate with various teams, and drive customer success outcomes. The ideal candidate possesses at least 5 years of experience in a strategic, healthcare customer-facing role, strong communication skills, and a passion for transforming healthcare. Datavant offers a competitive salary ($110,000-$150,000 base, $130,000-$180,000 total cash compensation), a high-growth culture, and opportunities for personal and professional development.

Requirements

• Minimum 5 years experience in strategic, healthcare customer-facing role
• Strong focus on learning and understanding the goals and strategies of our customers
• Ability to manage and influence through persuasion, negotiation, and consensus building
• Entrepreneurial, self-sufficient, and self-driven approach
• Comfortable making decisions under uncertainty
• Thorough with attention to detail and a bias towards action
• Strong empathy for customers and passion to achieve revenue expansion & growth
• Analytical and process-oriented mindset
• Strong understanding of value drivers in recurring revenue business models
• Robust project management and client management skills
• Enthusiastic and creative with the ability to inspire others
• Excellent communication and presentation skills – and a commitment to maintain good internal and external relationships
• Passionate about building a business that transforms the healthcare industry

Responsibilities

• Drive Customer Success outcomes by owning, managing and growing our accounts
• Develop executive-level understanding of RWD industry and accounts through consultative thought partnership and strategic business reviews
• In partnership with sales, support and identify growth opportunities across your portfolio
• Maintain and improve high customer renewal rates and reduce churn across a portfolio of clients
• Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
• Work closely and cross-functionally with Sales, Technical Solutions, Product, Data Science, Engineering and Marketing to develop programs and solutions that establish, expand, and deepen customer relationships
• Innovate new ideas to drive productivity, scalability, and discovery of best practices as we 10x the number of customers in the next few years
• Help create a company-wide culture of customer-centricity

Preferred Qualifications

• Application of RWD and RWE for data sources and originators and life sciences
• Understanding of tokenization and HIPAA
• Experience in scaling customer success functions through use of relevant tools and systems to achieve high quality customer experience through automation

Benefits

• Remote work, flexible hours
• The estimated total cash compensation range for this role is $130,000 - $180,000
• The estimated base salary range (not including bonus/commission) for this role is $110,000 - $150,000