Customer Success Manager

Summary

Join Datavant, a leading data platform company in healthcare, as a Customer Success executive. This remote-first role is crucial for driving customer success and growth within our SaaS business model. You will manage and grow accounts, develop executive-level relationships, identify growth opportunities, and maintain high customer renewal rates. This position requires a minimum of 5 years of experience in a strategic, healthcare customer-facing role and strong skills in relationship management, communication, and analytical thinking. Datavant offers a competitive salary range of $130,000-$180,000, a high-growth culture, and opportunities for personal and professional development. We are committed to building a diverse and inclusive team.

Requirements

• Minimum 5 years experience in strategic, healthcare customer-facing role
• Strong focus on learning and understanding the goals and strategies of our customers
• Ability to manage and influence through persuasion, negotiation, and consensus building
• Entrepreneurial, self-sufficient, and self-driven approach
• Comfortable making decisions under uncertainty
• Thorough with attention to detail and a bias towards action
• Strong empathy for customers and passion to achieve revenue expansion & growth
• Analytical and process-oriented mindset
• Strong understanding of value drivers in recurring revenue business models
• Robust project management and client management skills
• Enthusiastic and creative with the ability to inspire others
• Excellent communication and presentation skills – and a commitment to maintain good internal and external relationships
• Passionate about building a business that transforms the healthcare industry

Responsibilities

• Drive Customer Success outcomes by managing and growing our accounts
• Develop executive-level understanding of Life Sciences industry and accounts through consultative thought partnership and strategic business reviews
• In partnership with sales, support and identify growth opportunities across your portfolio
• Maintain and improve high customer renewal rates and reduce churn
• Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
• Work closely and cross-functionally with Sales, Technical Solutions, Product, Data Science, Engineering and Marketing to develop programs and solutions that establish, expand, and deepen customer relationships
• Innovate new ideas to drive productivity, scalability, and discovery of best practices as we 10x the number of customers in the next few years
• Help create a company-wide culture of customer-centricity

Preferred Qualifications

• Experience with sales and post-sales (ideal, but not required)
• Application of RWD and RWE in the pharmaceutical and life sciences space
• Design, roll-out, and management of clinical development solutions
• Understanding of tokenization and HIPAA
• Located within commuting distance to our New York City office

Benefits

• The estimated total cash compensation range for this role is $130,000 - $180,000
• The estimated base salary range (not including bonus/commission) for this role is $110,000 - $150,000
• Remote work, flexible hours