Customer Success Manager

Summary

Join Datavant's Customer Operations team as a Customer Success Manager, responsible for the successful completion of all customer projects. You will lead customer relationships, manage project coordination and reporting, and coordinate internal resources. This hybrid project management/client success role requires strong healthcare industry knowledge, communication, and project management skills. You will ensure smooth communication, monitor project status, resolve customer problems, and prepare final reports. The role involves process improvement and collaboration with internal teams. Datavant offers a remote-friendly, high-growth culture with competitive compensation.

Requirements

• 3+ years project management and/or client success experience
• Familiarity with Healthcare data systems, data formats and processes with the ability to converse at a technical level
• BS degree in business, technology or related field
• Knowledge of healthcare industry, payment models, risk adjustment, record retrieval, medical coding, physician workflow, and/or electronic health record systems
• Advanced Excel skills, including vlookup, and pivot tables; some knowledge of sql queries is helpful
• Excellent written and oral communication skills

Responsibilities

• Lead the relationship with the customer ensuring that they receive the best possible result delivery, service and support
• Manage coordination, tracking and reporting of all things related to customer projects
• Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, retrieval management, engineering, sales, and executive teams
• Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.)
• Own client success / project management processes, tools, reference materials and cross functional usage
• Monitor project status and success throughout the entire project lifecycle
• Identify, analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders
• Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales/Product/Operations team(s)
• Identify, define and execute process improvements in line with department needs and organizational goals
• Partner with the internal teams to identify, prevent, and resolve issues affecting customer projects

Preferred Qualifications

• Strong bias for action and collaboration and well developed sense of urgency
• Strong curiosity and ability to correlate data from many sources
• Professional and respectful demeanor in a high pressure work environment
• Detail oriented, self‐starter with proven track record of execution and results
• Team player with a desire to learn and take on new responsibilities in a fast paced, innovative environment
• Advanced presentation skills; comfortable presenting to multiple audiences
• Ability to establish rapport with multiple client stakeholders
• Excellent meeting leadership skills, including meeting logistics, agendas, and meeting notes
• Demonstrated ability to conceptualize, manage and prioritize multiple projects
• Prior startup experience a plus

Benefits

• Remote work, flexible hours
• Competitive compensation