Customer Success Manager

Summary

Join Deel, a global leader in international payroll and compliance, as a Customer Success Manager (CSM). You will be the primary point of contact for a high volume of small-spend accounts, building strong relationships and driving revenue growth. This role requires a proactive approach to identifying customer needs, providing solutions, and advocating for clients internally. You will be responsible for collecting product feedback, coordinating with internal stakeholders, and driving platform adoption. Success in this position demands strong client-facing experience, data analysis skills, and a collaborative spirit. Deel offers a competitive compensation package and benefits, including remote work flexibility and stock grant opportunities.

Requirements

• Have a minimum of 2+ years of relevant work experience, including client-facing experience as a CSM or as an Account Manager
• Have previous experience in at least one of the following: fast-growth startup, scale-up, in HR-Tech or SaaS
• Be a relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Be quantitatively inclined and data savvy; enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations

Responsibilities

• Manage a high volume of small spend accounts in either our SMB/MM or ENT segments
• Identify and flag risks that will lead to customer churn
• Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation
• Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
• Provide a high-quality experience to our customers on a day-to-day basis
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests
• Drive adoption of platform features that will lead to a better customer experience and better retention

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available