Customer Success Manager II

Summary

Join Deel as a Customer Success Manager II and be the face of the company for clients, building strong relationships and driving long-term revenue growth. You will act as a trusted advisor, providing strategic guidance on operational and product issues, and advocating for clients internally. This role requires a passionate business builder who thrives in complex, challenging environments and enjoys collaborating with high-performing teams. You will manage a diverse portfolio of accounts, identify and mitigate risks, conduct regular business reviews, and collect customer feedback to improve products and experiences. Deel offers a fast-paced, dynamic environment at the forefront of the global work revolution, impacting millions of people's working lives.

Requirements

• You have a minimum of 4+ years of relevant work experience, including client-facing experience as a Customer Success Manager or Account Manager
• Have previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Quantitatively-inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
• Have a strong analytical foundation with the ability to manipulate and synthesize data
• Are curious by nature and interested in making an impact

Responsibilities

• Manage a diverse portfolio of SMB/MM or ENT accounts. This includes low to mid-sized spend accounts and accounts with strategic growth potential
• Identify and flag risks that will lead to customer churn. Engage appropriate internal stakeholders to resolve the issue swiftly while managing customer communications along the way
• Build relationships with key stakeholders. Conduct regular business reviews
• Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
• Responsible for providing a high-quality experience to our customers on a day-to-day basis
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests
• Drive adoption of platform features that will lead to a better customer experience and better retention

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access