Customer Success Manager

Summary

Join Deel, a leading international payroll and compliance company, as a Customer Success Manager. You will lead and mentor a growing team, driving revenue growth and optimizing customer success strategies. This role requires proven experience leading CSM teams in a fast-paced B2B SaaS environment. You will be responsible for building strong client relationships, analyzing data to improve processes, and proactively identifying opportunities for improvement. Deel offers competitive compensation and benefits, including remote work flexibility and stock grant opportunities. The ideal candidate is data-oriented, thrives in a collaborative environment, and has experience working with global teams.

Requirements

• You have proven 3-5 years experience leading a CSM team within a rapidly-growing B2B SaaS company in a Team Lead or Manager role
• You are driven, think on your feet, and thrive in a fast-paced, challenging environment
• You have a track record of managing your team to meet or exceed customer renewal and retention goals in a high growth setting
• You are data oriented

Responsibilities

• Managing a growing team of Customer Success Managers in your region; recruiting, hiring, and training new team members
• Serving as a coach and a leader, helping to develop the skills of your CSMs as they help customers achieve their desired outcomes
• Build and Scale, Own, Optimize & Impact the revenue stream by driving change and maximize the effectiveness of the Customer Success team to deliver greater value and grow our customers
• Organize and analyze customer and product data to identify and implement improvements to increase revenue growth, including partnering with Operations in designing and implementing processes, workflows, and automations
• Proactively surface opportunities to improve the team’s operational efficiency and the customer experience

Preferred Qualifications

• You have experience working with clients and team members from multiple countries and across multiple time zones
• You have experience working on a remote team
• You are based in EMEA timezone
• You have experience working at a high growth start-up or scale up
• You have Fintech or HRtech experience
• You are multilingual

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available