Customer Success Manager

Summary

Join Deel as a Customer Success Manager II and become the face of our company for clients, both internally and externally. Build strong, lasting customer relationships while driving long-term revenue growth. Serve as a trusted advisor, providing strategic guidance on operational and product-related issues. Advocate for clients within Deel, promoting new products and capabilities to expand their business. Tackle complex challenges and make a real impact. Thrive in a collaborative, high-performance team environment.

Requirements

• Have a minimum of 4+ years of relevant work experience, including client-facing experience
• Have previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity
• Be a relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Be quantitatively-inclined and data savvy; enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• Be a reliable, motivated self-starter with a passionate growth mentality. Enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
• Have a strong analytical foundation with the ability to manipulate and synthesize data
• Be curious by nature and interested in making an impact

Responsibilities

• Manage a diverse portfolio of SMB/MM or ENT accounts, including low to mid-sized spend accounts and accounts with strategic growth potential
• Identify and flag risks that will lead to customer churn. Engage appropriate internal stakeholders to resolve the issue swiftly while managing customer communications
• Build relationships with key stakeholders and conduct regular business reviews
• Collect product and operational feedback from customers and share it with relevant internal stakeholders
• Provide a high-quality experience to customers on a day-to-day basis
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests
• Drive adoption of platform features that will lead to a better customer experience and better retention

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access