Customer Success Manager

Summary

Join Deel, a rapidly growing SaaS company transforming the global talent landscape, as a Customer Success Manager. You will manage a high volume of small-spend accounts, focusing on building client relationships, identifying and mitigating churn risks, and driving platform adoption. This role requires strong communication skills, data analysis abilities, and experience in a fast-paced environment. You will be responsible for providing excellent customer service, coordinating with internal stakeholders, and collecting valuable product feedback. Deel offers a competitive compensation package, including stock grant opportunities, additional perks, and the flexibility of remote work.

Requirements

• Fluent level of French and English
• Minimum of 2+ years of relevant work experience, including client-facing experience
• Previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations

Responsibilities

• Manage a high volume of small spend accounts in either our SMB/MM or ENT segments
• Identify and flag risks that will lead to customer churn
• Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation
• Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
• Provide a high-quality experience to our customers on a day-to-day basis
• Coordinate with internal stakeholders to ensure timely response and completion of customer requests
• Drive adoption of platform features that will lead to a better customer experience and better retention

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access