Customer Success Manager

Summary

Join DevRev as a Customer Success Manager and build lasting partnerships with clients, ensuring they maximize the value of DevRev's conversational AI platform. You will act as a key advisor throughout the customer lifecycle, from onboarding to optimization, helping organizations transform their operations. Responsibilities include proactively managing accounts to drive business growth, leading customer onboarding and implementation, developing product adoption strategies, and enabling integration with existing tools. You will also provide consultative support, conduct data analysis, address customer risks, and stay current with AI technologies. The ideal candidate possesses 3+ years of experience in consulting, solution architecture, or customer success, along with technical knowledge of software development, support, and sales. Excellent communication and a results-oriented work style are essential.

Requirements

• 3+ years of prior experience in Consulting, Solution Architecture, Customer Success or equivalent history of increasing satisfaction, adoption, and retention
• Knowledge of software development, technical support, and customer sales and success lifecycle
• Technical knowledge of web solutions including APIs and Webhooks
• Knowledge of Data analytics (SQL) or similar technical skills are also valued
• Outstanding communication (written and verbal), with fluency in English
• Comfort operating in a fast-paced, high-demand, global environment
• Result oriented work-style, ability to get things done, and a learning mindset

Responsibilities

• Proactively manage accounts to maximize customer value and drive tangible business growth and ROI for the customer and DevRev
• Lead customers through onboarding; owning the implementation plan, developing product adoption strategies,and providing technical subject matter expertise and guidance
• Develop new ways of helping customers increase the usage of our products
• Enable integration of DevRev with customers’ existing tool stack by utilizing available DevRev snap-ins and identifying specific needs for customizations
• Enable customers in their journeys by identifying and sharing relevant content, enabling them with best practices, making proactive nudges to increase product usage
• Provide a consultative approach to helping customers map critical workflows (e.g., mapping before and after process flows)
• Be self-sufficient across customer engagements while keeping constant feedback loops back to all key stakeholders including: Engineering, Product, Design, Customer Enablement, Revenue, Marketing, etc
• Conduct data analysis about customers’ usage to share insights, drive decision-making, and prioritize
• Identify and lead interventions to address risk across customers
• Learn new tools and work closely with industry-leading AI and generative technologies