Remote Customer Success Manager

Summary

Join us in our mission to unleash and uplevel the world's know-how! We are seeking a Customer Success Manager to join our growing Go To Market team, supporting customers in our Enterprise and Strategic segments.

Requirements

• 5-8 years of work experience
• Experience in customer-facing roles such as customer success, account management, or sales for a SaaS solution
• Engaging presentation skills, understanding of business challenges, and ability to connect with and influence others
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
• Excellent organizational and time-management skills, with the ability to coordinate meetings and deliverables across a large volume of customers
• Strong problem-solving skills, with the ability to recognize common business problems and suggest solutions
• Passion for technology and the ability to quickly learn new SaaS software applications

Responsibilities

• Act as a primary point of contact for Enterprise & Strategic customers using Scribe across a variety of geographies, industries and use cases
• Successfully onboard new customers to Scribe by supporting account setup, planning and enablement that is tailored to their business needs
• Leverage your product expertise to provide functional guidance and solutions for complex and unique business requirements
• Maintain regular engagement with key customer stakeholders and program managers to ensure strong adoption of Scribe and progress towards the customer’s goals
• Engage directly with Scribe champions to drive adoption and uncover expansion opportunities within their organizations
• Proactively pursue opportunities to expand the value and use of Scribe within Enterprise & Strategic organizations
• Use raw data to calculate and communicate ROI to customers based on real business results
• Partner with Exec-level stakeholders to align business goals and communicate value from Scribe solutions
• Manage contract renewals to maintain best-in-class customer and revenue retention, and provide a seamless customer experience
• Work with Ops and Finance teams to support Enterprise contracts
• Work closely with Scribe Product, Marketing, and Support team members to surface relevant customer insights and feedback
• Spearhead projects to continuously improve key metrics: adoption, retention, and expansion

Benefits

• Competitive salaries
• Comprehensive healthcare benefits
• Exciting and motivating equity
• Unlimited PTO
• 401k
• Parental Leave
• Commuter/Remote benefits
• WFH Stipend