Customer Success Manager

Summary

The job description is for a Customer Success Manager position at dLocal, a global payments processor. The role involves developing long-term relationships with customers, providing feedback to internal teams, and collaborating with customers to understand their goals and ambitions. The ideal candidate should have excellent communication skills, be self-motivated, a problem solver, and able to work in a fast-paced environment.

Requirements

• Good communication skills
• Excellent listening skills
• Self-motivated
• Natural problem solver
• Great multi-tasker
• Fluent in written and spoken English
• Customer Success experience (B2B preferred)
• Advanced Excel Skills
• Experience in payments - Huge advantage
• Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals
• Ability to travel

Responsibilities

• Developing long-term relationships with customers
• Providing 'voice of customer feedback' to internal DLOCAL teams
• Developing effective long-term key customer relationships
• Collaborating with customers to better understand their goals and ambitions
• Prioritizing discovery of customer strategic needs, initiatives, and deployment opportunities to develop and align prioritized project plans for assigned accounts with identified milestones and goals
• Developing Customer Success methodologies and own team initiatives that improve productivity
• Interacting and working together with the different areas of the company

Benefits

• Flexible work culture
• Travel opportunities
• Health benefits
• Learning benefits