Customer Success Manager

Summary

Join dLocal, a global payments company, as a Customer Success Manager and build strong relationships with clients. You will be responsible for understanding customer needs, developing long-term strategies, and collaborating with internal teams. This role requires excellent communication, problem-solving skills, and experience in customer success, preferably in B2B payments. dLocal offers a flexible, remote-first culture with travel, health, and learning benefits. The ideal candidate is a self-motivated, multi-tasking individual who thrives in a fast-paced environment. dLocal's Talent Acquisition team will keep you updated throughout the application process.

Requirements

• Be a good communicator, an excellent listener, self-motivated, a natural problem solver, and a great multi-tasker who is able to work in a fast-paced, dynamic environment
• Fluent in written and verbal English
• Customer Success experience (B2B preferred)
• Advanced Excel Skills
• Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals
• Ability to travel
• Team spirit and proactive behavior

Responsibilities

• Work with both our internal teams as well as clients
• Provide “voice of customer feedback” to internal DLOCAL teams
• Develop effective long-term key customer relationships
• Collaborate with customers to better understand their goals and ambitions
• Prioritize discovery of customer strategic needs, initiatives, and deployment opportunities to develop and align prioritized project plans for assigned accounts with identified milestones and goals
• Develop Customer Success methodologies and own team initiatives that improve productivity
• Interact and work together with the different areas of the company

Preferred Qualifications

Experience in payments

Benefits

Flexible, remote-first dynamic culture with travel, health, and learning benefits