Customer Success Manager

Summary

Join dLocal, a global payments company, as a Customer Success Manager based in India. You will build and maintain strong relationships with clients, ensuring their success with dLocal's services. This role requires excellent communication and problem-solving skills, along with experience in B2B customer success or project management. You will collaborate with internal teams to provide customer feedback and develop strategies to meet client goals. dLocal offers a flexible, remote-first work environment with various benefits, including remote work options, flexible schedules, a referral bonus program, learning and development opportunities, language classes, a social budget, and unique opportunities like dLocal Houses.

Requirements

• Customer Success experience (B2B preferred)
• Advanced Excel Skills
• Excellent written and verbal communication
• Excellent interpersonal and communication skills
• Fluent written and verbal English
• Ability to travel
• Team spirit
• Proactive behavior

Responsibilities

• Provide “voice of customer feedback” to internal DLOCAL teams
• Develop effective long-term key customer relationships
• Collaborate with customers to better understand their goals and ambitions
• Prioritize discovery of customer strategic needs, initiatives, and deployment opportunities to develop and align prioritized project plans for assigned accounts with identified milestones and goals
• Develop Customer Success methodologies and own team initiatives that improve productivity
• Interact and work together with the different areas of the company

Preferred Qualifications

Experience in payments

Benefits

• Remote work: work from anywhere or one of our offices around the globe!
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!