Customer Success Manager

Summary

Join Doppel's growing customer success team as a Customer Success Manager (CSM) or Account Manager (AM)! We're a remote-first company hiring across the US, offering a fast-paced environment working with major brands in Fortune 500 and Web3. The ideal candidate demonstrates exceptional work endurance and thrives in unstructured settings. Experience in SaaS, particularly within legal or cybersecurity, is highly valued. You'll build strong customer relationships and contribute to various operational tasks. We regularly host in-person social events.

Requirements

• 3+ years of CSM or AM SaaS experience, with a strong preference for legal or cybersecurity
• Ability to understand and speak the language of sophisticated customers operating in legal or cybersecurity

Responsibilities

• Build strong relationships with customers
• Assist with customer success and/or sales operations; e.g. setting up and monitoring customer trials, staying on top of our various customer communication channels (Slack, Telegram, Discord, etc.)

Preferred Qualifications

Experience in legal or cybersecurity