Customer Success Manager

Summary

Join Driftrock, a leading automotive marketing platform, as a Customer Success Manager. This fully remote role, open to UK and international candidates, requires 2+ years of SaaS customer-facing experience and technical expertise in managing client data and technical challenges. You will work closely with clients, providing support, strategic advice, and leveraging your project management skills to ensure their success with the Driftrock platform. The role involves collaborating with other teams, contributing to product development, and advocating for client needs. Driftrock offers a comprehensive benefits package including a competitive salary, remote work flexibility, paid time off, professional development opportunities, and various health and wellness benefits.

Requirements

• 2+ years of experience in a customer/client facing role at a SaaS company
• Evidence of the key technical skills we’re looking for in this role
• Great understanding of the digital landscape
• Excellent presentation and communication skills
• Comfortable in a fast-paced and constantly evolving environment
• Remote experience and capable of working autonomously
• Full fluency in English

Responsibilities

• Manage SaaS clients at a technical level
• Manage client data
• Tackle and overcome technical challenges
• Orchestrate complex workflows
• Keep projects and clients on track
• Identify new opportunities
• Manage stakeholders across multiple parties, keeping people informed and setting expectations
• Collaborate with other teams by sharing client feedback and suggestions
• Help refine product offering and platform
• Help make clients automotive marketing superstars
• Work closely with customers to ensure they’re provided with first class support and creative ideas on how to generate higher quality leads
• Provide strategic advice and guidance on how to get the most out of the Driftrock platform
• Help clients lead generation campaigns thrive with Driftrock
• Act as the advocate for our customers, helping them try new tools, feed into the Driftrock product roadmap, and see success with a wide range of lead generation partners

Preferred Qualifications

• French or German language skills
• A willingness to learn new tools, skills and platforms
• A self-starting & continuous improvement mentality, with a willingness to learn & develop your skills

Benefits

• A holiday entitlement of 24 days, increasing a day each year, capped at 28
• Budget to attend conferences or courses to further your development
• Flexibility to take courses or time on personal goals
• Maternity and Paternity - Family comes first, so we have a package that means you can spend the time you need with your growing family
• Health plan covering medical cover as well as dental, vision, hearing, mental health, cancer, rewards points and more
• Share options in the company with very favourable option agreements
• A company pension scheme contribution
• Discounts and perks with CharlieHR
• Life Assurance and Income Protection policies
• Fully remote work environment
• Flexible workspaces