Customer Success Manager

Summary

Join DyFlex, an established SAP Platinum Partner, as a Customer Success Manager in Brisbane. You will be responsible for ensuring Queensland customers achieve long-term success with their SAP solutions. Key responsibilities include managing post-sales relationships, developing customer success plans, monitoring customer health metrics, collaborating with internal teams, and acting as a trusted advisor. The role requires relevant tertiary qualifications, proven experience in customer success or account management within the tech or enterprise software space, and a strong understanding of SAP solutions. You will work remotely from Brisbane with travel required across Queensland. This is a fantastic opportunity to work with a hands-on team and contribute to DyFlex's regional presence.

Requirements

• Relevant tertiary qualifications in a technical, business, or software-related field
• Proven experience in customer success, account management, or post-sales consulting within the tech or enterprise software space
• Strong understanding of SAP solutions and delivery models (S/4HANA, Cloud, AMS, etc.)
• Business acumen and curiosity to deepen your knowledge of SAP products and customer industries
• Experience working in a fast-paced, customer-centric, and multi-cultural environment
• Knowledge of cloud computing and emerging enterprise technologies
• Exceptional written and verbal communication skills in English
• Strong interpersonal skills — able to build trust, influence outcomes, and manage multiple stakeholders
• Self-motivated and highly organised, with a strong sense of ownership and ability to manage competing priorities
• Innovative mindset with a focus on improving processes and delivering scalable success

Responsibilities

• Work remotely from Brisbane, with travel required to customer sites across Brisbane and the broader Queensland region
• Own the post-sales relationship with assigned customers, ensuring they achieve their desired outcomes through SAP solutions
• Develop and manage customer success plans, including forecasting, account strategies, and engagement roadmaps
• Monitor customer health metrics, satisfaction scores, and usage trends to proactively address risks and opportunities
• Collaborate with Sales, Operations, and Support teams to drive renewals, upsells, and long-term customer value
• Act as a trusted advisor, helping customers navigate transformational change and optimise their SAP environments
• Coordinate cross-functional involvement with consulting and delivery teams to ensure seamless customer experiences
• Build deep relationships with key decision-makers and stakeholders across customer organisations
• Advocate for customer needs internally, contributing to product and service improvements
• Meet or exceed goals for customer satisfaction, retention, and portfolio growth