Customer Success Manager

Summary

Join Education Perfect, an EdTech company, as a Customer Success Manager! In this role, you will build relationships with schools, drive product adoption, and deliver professional development sessions. You will support renewals, identify upsell opportunities, and proactively address churn risks. This position requires teaching experience and strong communication and training skills. Education Perfect offers remote and flexible work arrangements, along with various benefits including a communication allowance, extra annual leave, parental leave top-ups, a wellness allowance, and ongoing professional development opportunities.

Requirements

• Teaching experience (Primary or Secondary) with a passion for education and helping students succeed
• Experience presenting or delivering training - whether in-person or online, you’re comfortable leading sessions
• Strong coaching and training skills with the ability to adapt to different learning styles
• Excellent communication skills and the ability to build trust with others over phone, email and face-to-face
• A natural problem-solver who can think on your feet and find creative solutions
• A strong desire to step out of the classroom and into a role where you can make a broader impact in education

Responsibilities

• Build meaningful relationships with key school contacts, including teachers and decision-makers
• Help schools realise the full value of their EP subscription by driving product adoption and usage
• Deliver both in-person and online professional development sessions to school staff, ensuring they are equipped to succeed with EP
• Support renewals, identify upsell opportunities and work with the Business Development Manager to drive growth within your portfolio
• Proactively identify and address any potential risks of churn, keeping schools engaged and satisfied with EP
• Regularly check in with your schools to keep them up-to-date on product updates, best practices and new features
• Keep CRM data clean and accurate, ensuring smooth communication and relationship management
• Collaborate with internal teams to provide feedback on product developments and competitor insights to help drive EP’s success
• Attend events and networking opportunities to represent EP and build connections in the education community

Preferred Qualifications

Familiarity with online learning platforms - if you’ve used EP, even better!

Benefits

• Remote and flexible working arrangements
• A communication allowance towards your monthly internet or phone charges and $1000 towards setting up your home office
• Three extra days of annual leave during our end of year shut down period, parental leave top ups and a community service day
• Wellness allowance to use on anything to support your mental and physical wellness
• EAP with unlimited sessions
• Employee Equity Bonus Plan
• Employee referral program - $2000 when you refer a new team member
• Ongoing professional development, including opportunities to develop your career into other areas of our business and access to EPs Learning Hub
• EP support groups - Mana Wahine, DEI, Environmental Impact and Wellness Committees
• The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community