Customer Success Manager

Summary

Join Embrace as a Customer Success Manager to manage customer relationships from onboarding to renewals. You will provide insights into mobile app performance, implement new features, and manage strategic customer relationships across various teams. Leverage your expertise to ensure customers effectively use the solution and demonstrate its value. Manage communication between customers and internal teams to resolve technical issues. This role requires 3-5 years of account management experience, excellent communication skills, and the ability to travel up to 20%. Embrace offers a competitive salary and benefits package.

Requirements

• 3 - 5 years of experience owning and managing accounts with proven track record of retention
• Demonstrate self-directed ability to manage simultaneous, complex engagements with minimal supervision by implementing processes and directives
• Excellent written and verbal communication skills with high emotional intelligence
• Ability to travel up to 20%

Responsibilities

• Own the customer lifecycle from onboarding to renewals
• Provide stability and performance improvement insights about our customers’ mobile app to drive recommendations that will directly increase revenue and user engagement
• Demonstrate implementation strategies for integrating new features and releases
• Manage the overall relationship and strategic direction with the customer - includes interactions with the CTO, VP of Engineering, DevOps Team, Product Team and individual mobile engineers
• Ensure that our customers are leveraging the solution effectively and demonstrate ways in which our product creates value by being an Embrace expert
• Manage communication between our customers and internal teams to resolve technical issues

Preferred Qualifications

• Ability and comfort while talking pricing and upsells
• Excited to work in an ever-evolving and fluid solution-oriented environment
• Technical aptitude, interest, or background (CS, math, sciences, etc.)
• High competency and low ego - you have a passion for helping people both inside and outside of your company

Benefits

• Equity
• Other benefits as detailed on our careers page