Customer Success Manager

Summary

Join NoRedInk as a Customer Success Manager and help students become better writers by supporting our school and district customers. You will manage a territory of NoRedInk Premium customers on the East Coast, focusing on implementation, onboarding, renewal, and expansion of accounts. This role requires strong communication skills, experience in education and edtech, and the ability to build relationships with various stakeholders. You will travel up to 30 days a year to meet with customers and attend events. NoRedInk offers a competitive salary and equity, excellent benefits, a 100% remote work environment, and flexible PTO.

Requirements

• Have 5+ years of ELA educator experience as a teacher, tutoring programs in schools, preferably in a leadership role
• Have experience working with customers at an edtech company, preferably as a customer success manager
• Have a track record of building relationships with a variety of stakeholders that have resulted in measurable success
• Be excited to travel up to 30 days per year (for customer visits and team/industry events)
• Have strong written and oral communication skills
• Have familiarity with business tools such as Salesforce and Google Sheets
• Be organized, creative, and tenacious in making a difference for our customers
• Want to work at a mission-driven startup with a talented team

Responsibilities

• Manage East Coast territory of district-level NoRedInk Premium customers, developing an implementation strategy with district administrators, particularly curriculum coordinators and district technology specialists
• Identify and build relationships with the appropriate district stakeholders to support implementation. Develop a shared communication plan to ensure both users and administrators have the information they need for a successful ongoing adoption
• Onboard new and returning districts, coordinate integration setup, and activate expected users
• Ensure NoRedInk is implemented with fidelity and the implementation is aligned to the district's goals. Monitor customer usage trends and share best practices and appropriate resources to increase adoption
• Partner with the customer to identify a professional learning plan and schedule their sessions
• Identify customer advocates and work with Marketing to collect testimonials and case studies
• Work closely with an account manager counterpart to support renewal and expansion discussions
• Travel onsite to meet with customers as needed for the role and leadership-approved territory events
• Maintain East Coast working hours
• Exemplify NoRedInk’s mission and values in your day-to-day work

Preferred Qualifications

Want to collaborate to develop new customer-facing collateral and adoption materials

Benefits

• A competitive salary and equity package in a well-funded startup with strong product-market fit
• Excellent health, vision, and dental benefits (U.S. Only)
• 100% remote work environment
• Flexible PTO and paid parental leave
• 401(k) (U.S. Only)
• Team retreats and events to connect with fun, talented coworkers
• The ability to help millions of students and teachers and address a critical societal need