Customer Success Manager

Summary

Join Emi Labs, a company on a mission to increase access to professional opportunities for frontline workers, and become a Customer Success Manager. You will manage relationships with enterprise clients, ensuring they maximize the platform's benefits and become loyal advocates. Responsibilities include driving user adoption, delivering ROI presentations, and acting as the voice of the customer within the organization. This role requires 5+ years of experience, including at least 2 years managing relationships with large companies. Strong analytical, communication, and leadership skills are essential. Emi Labs offers a flexible, remote-first work culture, stock options, three weeks of vacation, a holiday week off, a wellness program, English lessons, and an internal library. This opportunity is open to candidates located in Argentina only.

Requirements

• +5 years of working experience and at least 2 years of experience managing relationships with big companies, ideally with enterprise accounts
• Analytical mentality
• Impressive executive presence and communication abilities
• Strong leadership skills
• Ability to create structure in ambiguous situations and design effective processes
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
• Thrives working in a growing environment, with the uncertainty and chaos of an early-stage startup

Responsibilities

• Manage relationships with enterprise clients, guaranteeing they get the most out of our platform and become loyal promoters, becoming a trusted partner for our customer's leadership team
• Drive adoption through different initiatives, delivering result presentations, and being the voice of the customer inside our organization
• Build a close and long-term relationship with the leadership team and champions of our clients
• Drive user adoption through different tools and activities
• Delivering and communicating ROI for our clients throughout the customer lifecycle
• Be the voice of the customer in Emi, providing insights to work side-by-side with our product and tech teams
• Being the trusted partner for the customer on use-case and product functionality

Preferred Qualifications

• Experience in Management Consulting, Customer Success, Account Management, and Business Development, is a plus
• Being a fluent English speaker or native is a plus

Benefits

• Flexible remote-first work culture . We work towards goals*
• Stock Options: Stock Options Package as part of your compensation package
• Vacations: 3-weeks of vacation
• Holiday season: Week off between Christmas and New Years' eve
• Physical Wellness program: we have partnered up with Gympass, a wellbeing platform that offers the best coverage of top gyms, studios, and activities for you to choose from
• English Lessons: Improve your English skills with our in-company teachers
• Internal library: Get all the free books - digital, physical - you like, anytime