Customer Success Manager

Summary

Join Flip, a company revolutionizing the world for frontline workers, and become a Customer Success Game Changer. You will work with a strong team to ensure customers get the most out of the Flip app. This role involves direct customer contact across various industries, requiring strong communication and project management skills. You will plan, introduce, and support customer projects, create training materials, and contribute to the optimization of the Customer Success area. The ideal candidate has at least two years of professional experience, excellent communication skills in English and German, and a passion for customer success. Flip offers a flexible work environment, including home office options, work-life balance initiatives, and opportunities for professional growth within a young, dynamic tech company.

Requirements

• Have at least 2 years of professional experience
• Are familiar with interacting with customers and successful project management
• Independently search for solutions and work independently
• Enjoy talking to customers and know how to present convincingly
• Handle challenging situations with ease
• Have advanced English & German language skills

Responsibilities

• Independently take on the planning, introduction and support of mid-market & enterprise customer projects
• Are responsible for the preparation and implementation of kick-off events, workshops and regular meetings with your customers in order to drive their success story forward together
• Take care of the conception of suitable introductory and training materials
• Play an active role in the design and continuous optimisation of our growing Customer Success area and have the opportunity to take on responsibility - whether for internal projects or the development of new processes and structures
• Will make a significant contribution to the further development of our sophisticated B2B SaaS product with your customer insights
• Generate key value with your customer and product expertiseIn, as an interface between the customer and our internal sales, marketing and product teams

Benefits

• Home Office Friendly: Decide for yourself where you want to work every day
• Modern city offices in Stuttgart and Berlin or 100% remote: Both are possible with us, we at Flip have a hybrid work model
• Work-Life-Balance: We don't want you to grow roots to your desk chair. That's why we cover the costs of your E-Gym-Wellpass membership and offer job bike leasing
• Celebrating success: Expect highly motivated and committed people in a relaxed working atmosphere
• Be part of something bigger : You actively shape Flip in your role. Along the way, you are an enabler of the rapid growth process of a young tech company and grow towards your goals, fun is guaranteed
• Happy to be a Flipster: Stay tuned for regular team events and culture days that bring us together as Flipsters
• Working abroad: At Flip you can also work abroad in the European Union. Let's talk about remote work in the interview