Customer Success Manager

Summary

Join GoodHabitz, an international EdTech company, as a Customer Success Manager/Coach in the DACH region. You will be a strategic learning and development partner for clients, helping them achieve business outcomes and promoting the GoodHabitz platform. Responsibilities include onboarding new customers, co-creating action plans, conducting inspiration sessions, and reviewing results. You will also collect customer feedback and identify business opportunities. This role requires at least 3 years of experience in a relevant field, strong subject-matter knowledge, excellent communication skills, fluency in German and English, and a willingness to travel. GoodHabitz offers a competitive salary, performance-based bonuses, a company car, 25 paid vacation days, remote work flexibility, and various team events.

Requirements

• At least 3 years of experience as a Customer Success Manager and/or in internal communications, HR consultancy, people engagement, or L&D
• Strong subject-matter knowledge that makes you a credible sparring partner at all levels
• Client-focused, solution-oriented, decisive, with excellent communication and commercial skills
• Well-organized and structured in your work – you’re in the driver’s seat of your projects and can handle stress well
• Fluent in both German and English, written and spoken
• Able to work independently and maintain a high level of focus
• Willingness to travel within the broader DACH region, and occasionally to our HQ in the Netherlands

Responsibilities

• Evaluate results, identify risks, and explore further business opportunities
• Finalize contract renewals, aiming to meet or exceed team and personal goals
• Maintain proactive contact with your clients (at least once per quarter) to understand their needs and ensure structural integration of our platform
• Organize evaluation meetings with key stakeholders, manage expectations, and review outcomes based on defined objectives
• Develop tangible results and success stories with your clients and share these with colleagues and other organizations

Preferred Qualifications

Experience as a trainer and/or coach, or a certified trainer, is a big advantage

Benefits

• A full-time contract (40 hours/week), with business travel in the DACH region, especially Southern Germany and Switzerland, as well as to our Dutch HQ
• A competitive salary for a Customer Success Manager/Coach, including a performance-based bonus scheme and company car
• Company-provided MacBook and iPhone
• 25 paid vacation days
• Unlimited access to our GoodHabitz platform and MyAcademy
• Coaching through our partner OpenUp
• One paid “Do Good Day” per year with your team to support a cause that matters to you
• Remote work flexibility
• Team outings and events to strengthen the team spirit
• An existing, well-maintained, and growing client portfolio in the DACH region