Customer Success Manager

Summary

Join Granular, a fast-growing climate tech startup, as a Customer Success Manager! This 100% remote role, based in mainland Western & Central-West Europe, focuses on managing and growing customer relationships within the energy sector. You will be responsible for onboarding new clients, providing ongoing support, and maximizing platform value. This is a crucial role impacting customer satisfaction and commercial growth. The ideal candidate possesses a technical background, strong communication skills, and a passion for the energy transition. Granular offers competitive benefits, including remote work flexibility, generous paid time off, and equity in a fast-growing company.

Requirements

• A degree in science, technology, engineering, maths, physics, finance or engineering
• First experience in B2B/Enterprise customer-facing roles, such as sales, account management, consulting, or customer success
• Strong interpersonal and communication skills—you’re comfortable managing client relationships and navigating tricky conversations with clarity and empathy
• Confident project manager: you can juggle multiple timelines and stakeholders without dropping the ball
• Highly organised with a good sense of prioritisation and follow-through
• Fluent English speaker

Responsibilities

• Own and manage new customer onboarding processes, from kickoff to full adoption
• Be the primary point of contact for existing accounts, supporting their success and satisfaction
• Advise customers on usage of the platform, data-related questions, system and process integrations
• Offer first-level support, question answering, and debugging to our users (API usage troubleshooting, identification of data format issues and misunderstanding of data structures)
• Coordinate cross-functional tasks and projects with Technical Solutions, Product and Sales teams to ensure smooth project delivery and alignment
• Responsible for upselling, engagement, and/or deeper product usage
• Contribute to internal knowledge sharing and customer-facing materials (Knowledge Base articles, FAQs, onboarding docs, etc.)
• Represent the voice of the customer in internal discussions to help inform product and roadmap decisions

Preferred Qualifications

• Experience in startups or remote-first teams
• Background in the energy sector, climate tech, or sustainability
• Familiarity with tools like Excel, Postman and SQL Help Scout
• Analytical mindset and comfort working with light data in Excel, dashboards
• Being passionate about team best practices, culture, welfare, and productivity

Benefits

• Transparent salaries based on seniority/location
• Remote first: WFH, in our London office, or your local co-working space
• Three all-hands gatherings each year: most recently in Brussels, London, Amsterdam
• Minimum 30 days holiday (plus public holidays) and a paid volunteering day
• Physical & mental health: we offer gym subsidies and access to therapy via Spill
• A home office set-up stipend and co-working space allowance or WFH compensation
• Equity: earn equity in a fast-growing company (BSPCE/EMI)
• Make your mark on an early-stage climate product in a high-impact space