Customer Success Manager

Summary

Join Greenhouse as a Mid-Market Customer Success Manager with German language skills and help customers succeed by transforming their hiring processes. You will own customer relationships, demonstrate product knowledge, serve as a trusted advisor, collaborate with implementation strategists, and work with high-profile companies. Responsibilities include showcasing Greenhouse's value, providing support and mentorship, advocating for customer needs, and ensuring successful product launches. The ideal candidate possesses professional fluency in German and English, 2+ years of experience driving stakeholder execution, strong communication skills, objection handling abilities, and B2B/SaaS experience. Greenhouse offers a remote-first work environment, performance review programs, bonus structures, and an inclusive culture. The company is recognized for its award-winning culture and has been named among Fortune's Best Places to Work and Inc.'s Best Workplaces.

Requirements

• Professional fluency in both German and English
• 2+ years of experience driving stakeholders to execute on recommendations
• Strong written and verbal communication skills
• Strong objection handling and ability to articulate value
• B2B/SaaS experience
• Applicants must be currently authorised to work in the Republic of Ireland on a full-time basis

Responsibilities

• Own and manage customer relationships to showcase the value of Greenhouse and ensure customer happiness and engagement
• Demonstrate knowledge of products, services, and methodologies to enthusiastically provide support and mentorship
• Serve as a trusted advisor, advocating internally for customer needs and feature requests to Greenhouse's internal Support, Product, Engineering, and Sales teams customers
• Team up with our Implementation Strategists through customer onboarding (configuration, data migration, etc.) to ensure the successful launch of new Greenhouse
• Collaborate with high-profile and fast-growing companies to revolutionize their hiring processes

Preferred Qualifications

• Experience in the HR/TA industry, a plus
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply

Benefits

• We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere
• We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance
• We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences