Customer Success Manager

Summary

Join Hotelchamp, a fast-growing company with a remote-first culture, and become a key member of their customer success team. You will manage the entire customer journey for clients in the German, Austrian, and Swiss markets, ensuring high-quality support and onboarding. This role requires deep product knowledge, excellent communication skills, and the ability to identify opportunities for expansion. Hotelchamp offers a supportive environment, encouraging individual growth and development with a dedicated budget and resources. The ideal candidate will have experience in SaaS, hospitality, and client-facing roles, along with native-level German and excellent English skills. Hotelchamp prioritizes employee well-being and offers a remote work setup with local hubs.

Requirements

• This role is open for graduates as well as individuals from other industries
• A degree or experience in SaaS and hospitality
• You speak German at a native level and your oral and written English skills are excellent

Responsibilities

• Manage the whole customer journey for your clients from onboarding to continued success
• Maintain a deep understanding of the product and speak with customers about the most relevant features for them to maximize their outcomes
• Take responsibility for customer retention by conducting regular check-in calls, clients workshops or strategic business reviews
• Identify opportunities for expansion and educate about additional Hotelchamp products
• Engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas

Preferred Qualifications

• Prior experience in a client-facing role
• Experience in eCommerce and working with Google Analytics

Benefits

• A group of energetic, multicultural colleagues which are best in their field
• Remote working setup with local hubs in the United Kingdom, Singapore, Netherlands and Armenia
• The opportunity to carve your own signature into the growth story of Hotelchamp
• We support you with the right development budget and resources