Customer Success Manager

Summary

Join HubSpot's Customer Success team as a Customer Success Manager and become the primary contact for approximately 140 medium-sized business customers. You will leverage your inbound marketing expertise to advise customers, manage account retention and renewal, and drive upgrade revenue. This role offers opportunities for career growth through skill development and a performance-based progression path. You will work collaboratively with a team to develop strategies for scale and growth. The ideal candidate possesses advanced English and Spanish skills, sales or account management experience, and a proven track record of exceeding revenue goals. HubSpot values flexibility and offers a supportive work environment.

Requirements

• Advanced level in English and Spanish required
• Prior experience with sales or account management teams
• Experience working with small business owners and marketers
• A verifiable track record of consistently meeting and exceeding revenue goals
• A firm grasp of how business works, including sales, consultative, problem solving, and issue resolution skills
• Clear and articulate communication skills and the ability to effectively drive a phone conversation
• Phenomenal organizational skills
• The ability to thrive in a fast-paced environment

Responsibilities

• Be the primary contact and advocate for approximately 140 medium-sized business customers
• Become an expert in Inbound Marketing and become the trusted marketing advisor to each of your customers
• Maintain a revenue base by managing account retention and renewal
• Drive upgrade revenue from new product feature adoption and expanded usage
• Work as part of the team to develop strategies for scale and growth

Preferred Qualifications

• Inbound Marketing knowledge is a plus
• Strong SaaS business acumen is a plus
• Experience with marketing automation software is a plus

Benefits

• At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers
• If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding
• If you join our broader Product team, you’ll also attend other in-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections
• If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements