Customer Success Manager

Summary

Join HubSpot's India team as a Customer Success Manager! This role focuses on ensuring customer growth, delight, and retention for complex clients. You will build strong relationships with key stakeholders, develop success plans, monitor customer health, and collaborate with internal teams. Success in this position requires experience in customer relationship management, exceeding revenue goals, and strong communication skills. The ideal candidate is well-organized, self-motivated, and thrives in fast-paced environments. HubSpot offers a flexible work environment and a supportive culture.

Requirements

• Experience owning, maintaining, and driving a customer relationship in a quota or retention-carrying role
• A verifiable track record of consistently meeting and exceeding revenue goals
• Excellent phone, written and verbal communication skills. Familiar with presenting strategy verbally in person, over the phone, and in email communication
• A firm grasp of how business works, including sales, consultative, problem solving, and issue resolution skills
• Well-organized, with a high attention to detail and ability to prioritise and time manage for successful execution
• Confident, self motivated, and a true team player
• The ability to thrive in a fast-paced environment
• Demonstrated desire to learn

Responsibilities

• Primary ownership and accountability for ensuring customer growth, delight, and retention for complex customers who require higher-touch service
• Build and foster relationships with key decision makers and stakeholders across multiple customer teams
• Engage customers in strategy conversations, to derive maximum value from their investment in HubSpot
• Define what success means for your customers and produce detailed plans outlining roadmap to achieve success and share in accountability of their success
• Monitor customer health and create risk mitigation plans where needed
• Collaborate with other HubSpot teams, and executive leadership, to ensure adoption and successful customer renewals
• Resolve customer inquiries by aligning customers with the right resources
• Be accountable for the retention of your customers along with providing forecasting insights to our Contract Management team around upcoming renewals
• Identify and develop new opportunities for expanding customer's usage of new products
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes

Preferred Qualifications

Experience with SaaS & marketing automation software are a huge plus!

Benefits

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers