Customer Success Manager

Summary

Join HubSpot's Customer Success team as a Customer Success Manager and become the primary contact for approximately 150 medium-sized business customers. You will leverage your inbound marketing expertise to advise customers, manage account retention and renewal, and drive upgrade revenue. This role requires a proven track record of exceeding revenue goals, strong communication and organizational skills, and the ability to thrive in a fast-paced environment. You will work collaboratively with the team to develop strategies for growth and scale. HubSpot offers a performance-based role progression path for career growth and development. The ideal candidate possesses experience in sales or account management, working with small business owners and marketers.

Requirements

• Prior experience with sales or account management teams
• Experience working with small business owners and marketers
• A verifiable track record of consistently meeting and exceeding revenue goals
• A firm grasp of how business works, including sales, consultative, problem solving, and issue resolution skills
• Clear and articulate communication skills and the ability to effectively drive a phone conversation
• Phenomenal organizational skills
• The ability to thrive in a fast-paced environment

Responsibilities

• Be the primary contact and advocate for approximately 150 medium-sized business customers
• Become an expert in Inbound Marketing and become the trusted marketing advisor to each of your customers
• Maintain a revenue base by managing account retention and renewal
• Drive upgrade revenue from new product feature adoption and expanded usage
• Work as part of the team to develop strategies for scale and growth

Preferred Qualifications

• Inbound Marketing knowledge
• Strong SaaS business acumen
• Experience with marketing automation software