Hyperscience is hiring a
Customer Success Manager

Summary

Join Hyperscience as a Customer Success Manager and connect with assigned customers post-sales, partner with Implementation Managers, and own ongoing customer relationships. Work cross-functionally to help customers deploy new use cases, track adoption, and ensure desired outcomes.

Requirements

• 5+ years of experience in account management, customer success, software implementation, or automation consultancy
• Proven experience working with large enterprises and government agencies, handling complex organisational challenges
• Background in the B2B tech or SaaS industry
• Passion for solving real-world problems and driving customer success
• Strong emotional intelligence, including curiosity, empathy, self-awareness, and integrity
• Self-starter with the ability to work independently with minimal oversight
• Enthusiastic about learning and capable of understanding complex technical information
• Experience working with top executives on critical, high-stakes issues
• Excellent communication and presentation skills, both internally and externally
• Success in leading projects with customers across varying technical skill levels

Responsibilities

• Build and maintain strong relationships with customers across all levels, from technical users to executives, post-sales
• Understand customer business needs and provide tailored solutions to address their challenges
• Manage and prioritise multiple customer accounts, ensuring a high-touch experience
• Track and drive product adoption metrics and key milestones
• Act as a point of escalation for technical issues, assisting with root cause analysis
• Monitor customer health and collaborate cross-functionally to drive improvements
• Assist customers with resource planning for regular updates and deployments
• Provide input on the product roadmap and advocate for customer-aligned features
• Collaborate with Account Executives on contract renewals, upsell, and expansion opportunities
• Work with Marketing to coordinate customer events and create content like case studies

Benefits

• Top-notch healthcare for you and your family
• A pension match for up to 6% of your annual salary
• Flexible PTO with the approval of your manager
• 12 weeks of parental leave and an additional 4 weeks for birthing parents
• Stock options