Remote Senior Customer Success Manager

Summary

Join Imagine.io as a Senior Customer Success Manager to lead the customer success department, drive product adoption and growth through gross renewals and net retention improvements.

Requirements

• 4+ years of client service experience required
• 2+ years of home furnishings or interior design industry experience is an added advantage
• 2+ years of management experience required
• Experience growing and scaling a customer success team required
• Experience building new operational processes required
• Experience driving customer experience strategy development required

Responsibilities

• Lead a growing, global customer service team
• Adopt systems and procedures to ensure continuous improvement
• Define and track performance metrics for customer success
• Create internal systems and procedures to manage growth
• Build and maintain strong, long-lasting client relationships
• Contact clients on a regular basis to review business needs
• Renew existing subscriptions
• Identify opportunities to increase customer profitability
• Work with sales team to deliver maximum customer retention and revenue
• Upsell services to existing clients
• Prepare reports on account status

Benefits

• Competitive salary and commission structure
• Comprehensive benefits package, including health and dental
• Opportunity for growth and advancement within a dynamic and innovative company
• Collaborative and supportive work environment