Customer Success Manager

Summary

Join HYPR, a leading Identity Assurance Company, as a Customer Success Manager and play a pivotal role in ensuring customer satisfaction and success throughout the customer lifecycle. This multifaceted role demands a solution-driven individual with strong communication and collaboration skills to build relationships, provide proactive strategies, and educate customers on HYPR's products. You will work closely with various internal teams to manage customer issues and advocate for their needs. The position requires a Bachelor's degree and 3-5 years of customer-facing experience, along with excellent communication and project management skills. HYPR offers a remote-friendly environment, competitive compensation, comprehensive benefits, and a chance to contribute to a mission-driven culture.

Requirements

• Bachelor's degree and 3-5 years of experience in a customer-facing role, such as Customer Success, Customer Support or Account Management
• Possess strong phone, written and verbal communication skills with excellent presentation skills
• Confident, high energy, self-motivated and a true team player
• Experience working with senior and executive level customer contacts
• Demonstrated ability and desire to work and excel in a fast-paced environment
• Excellent multitasking and project management skills
• Understanding of Internet and web applications with a desire to learn new technologies
• Ability to understand, articulate, and educate clients on HYPR technologies
• Must possess a proven understanding of SaaS; prior experience in SaaS solutions preferred
• Well-organized, with a high attention to detail and ability to prioritize

Responsibilities

• Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude
• Provide proactive strategy with their assigned customer accounts
• Work with customers to ensure they are leveraging HYPR effectively and finding value in our services
• Become an expert in HYPR and educate customers on the use and benefits of our products
• Work closely with Sales, Support, Billing, Product, and other Technical teams to ensure an exceptional customer experience and manage the care of any customer issues
• Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
• Maintain a revenue base by managing account retention and renewal
• Drive upgrade revenue through increased product adoption and increased usage

Preferred Qualifications

Experience with CS software and Salesforce a plus

Benefits

• Remote-friendly and flexible working environment
• Competitive compensation including salary and equity with significant growth potential
• Comprehensive benefits package including Medical/Dental/Vision, FSA/HSA, 401k, &more
• Generous equipment budget and a customized workstation to ensure success
• Stable position in a rapidly growing sector of identity security
• Mission-driven culture focused on impactful and cutting-edge work