Customer Success Manager

Summary

Join inPowered AI as an ambitious Customer Success Manager and be the primary point of contact for a portfolio of brand and agency clients. Ensure client success with inPowered AI solutions through onboarding, support, and retention. This client-facing role requires strategic insights, data-driven storytelling, and high operational standards. You will lead campaign launches, collaborate with stakeholders, and manage multiple workflows in a fast-paced environment. The ideal candidate possesses strong communication skills and the ability to identify key inputs and outputs for exceptional customer success. This remote position offers a competitive salary and equity package, along with comprehensive benefits.

Requirements

• 2–3 years of experience in a customer-facing role (CSM, account management, or support)
• Strong communication, project management, and client-facing skills
• Comfortable analyzing campaign data and drawing insights
• Proactive, self-motivated, and able to thrive in a fast-paced startup environment
• Bachelor’s degree

Responsibilities

• Own relationships with a portfolio of SMB and mid-market clients from onboarding through renewal
• Partner closely with Sales, Product, and Engineering to deliver seamless implementation and continued value
• Monitor campaign performance and collaborate with internal teams to optimize client outcomes
• Serve as a point of contact to clients for anything related to reporting, insights & recommendations, and day-to-day collaboration
• Drive adoption and engagement, ensuring clients understand how to get the most from our platform
• Gather client feedback and provide input to the product team to help shape the roadmap
• Analyze campaign performance and present recommendations to clients with key insights to drive upsells and incremental revenue
• Prepare and deliver QBRs and success metrics to clients and internal stakeholders
• Proactively manage risks, surface upsell opportunities, and support renewals
• Constantly stay on top of platform improvements, product updates, and new offerings
• Additional duties as assigned or requested

Preferred Qualifications

• Experience working in SaaS, AdTech, or MarTech is a plus
• Google Analytics, Google Ads, Ad serving or Paid Social Media Experience preferred
• Experience onboarding self-serve clients preferred

Benefits

• Unlimited time off
• Benefits paid 100% by inPowered
• 401K offered
• Gym, home internet, cell phone reimbursements
• Health, dental, and vision benefits