Customer Success Manager

Summary

Join Instagrid as a Customer Success Manager and be a cornerstone of our relationships with key account customers. You will be the primary contact, ensuring a compelling user experience and driving technology adoption. Your role is pivotal in fostering strong relationships, facilitating product understanding, and spearheading growth initiatives. This position requires travel 3-4 days a week. You will implement negotiated framework agreements, expand your network within assigned customers, and promote applications across various business units. Come be a part of our team and make a lasting impact on our journey to success, shaping a more sustainable future by helping professional workers transition away from combustion generators.

Requirements

• A proven sales track record, ideally within the construction industry, demonstrating your ability to drive results and exceed targets
• Comprehensive technical understanding and familiarity with our product portfolio, enabling you to effectively communicate its value to customers
• Excellent communication and negotiation skills, backed by engaging presentations that captivate and persuade potential clients
• Willingness to travel within a predefined region to visit customers onsite, fostering strong relationships and understanding their needs firsthand
• Proficiency in written and spoken English, ensuring clear and effective communication with clients and colleagues
• Committed to continuous self-improvement and process optimization, seeking opportunities to enhance your skills and contribute to the success of our team
• You must have a clean and valid driver’s license
• You must have a reliable vehicle to meet customer needs

Responsibilities

• Implement negotiated framework agreements with major customers, ensuring positive impressions across all customer branches
• Expand your network within assigned customers, enabling their success with our solutions
• Promote familiar and new applications across various business units of key accounts through creativity and enthusiasm
• Provide comprehensive product training and support to users, making the product accessible and user-friendly
• Ensure customers have all necessary information for seamless product utilization, addressing inquiries comprehensively
• Drive high product utilization and ensure customers fully benefit from our solutions

Benefits

• A dynamic environment in a fast-growing structure with a very flat hierarchy
• The opportunity to join a company at the cutting edge of its field
• A laptop (Apple or Windows)
• A car allowance
• 25 days PTO