Customer Success Manager

Summary

Join Jooble, a global technology company and top-10 job search website, as a client relationship specialist. Develop and maintain strong customer relationships, increasing budgets and revenue. Assist in project development, strategy creation, and tool selection. Analyze client needs and provide tailored solutions to optimize platform usage. Consult clients on service utilization and generate innovative solutions. Leverage your communication, negotiation, and analytical skills to achieve client success.

Requirements

• Experience in building effective communication and negotiating with clients/partners/users from 1 year
• English language proficiency, not lower than Upper Intermediate
• Independence, well-developed communication skills
• Listening skills, presentation and counselling skills
• Empathy and enjoyment of helping people
• Basic understanding of PPC advertising products
• Experience in making decisions based on numbers
• Proactivity and hands-on mentality to help develop product and internal processes
• Ukrainian proficiency level: Upper Intermediate and higher (spoken and written)

Responsibilities

• Development of long-term and mutually beneficial relationships with customers that leads to increasing budgets and revenue
• Assistance in developing the client’s project — analysis, creation of the development strategy, and selection of the most effective tools
• Helping every client to get the best results while working with the platform, analyzing their needs based on profiles (business specifics, roles, goals and expectations) and research
• Consulting clients on the use of our services
• Generating ideas and finding solutions individually for every client, which will bring the best results

Preferred Qualifications

Fluency in other languages is a strong advantage

Benefits

• Flexible Work Environment
• We offer a hybrid format in Kyiv and remote options worldwide
• Start your 8-hour workday between 8:00 and 10:00 AM Kyiv time, ensuring collaboration across our team in 20+ countries
• We provide all the equipment you need for productivity and comfort, whether remotely or in the office
• Growth and Development
• We invest in your future with an individual education budget covering soft and hard skills
• Career opportunities and regular performance reviews support your growth from entry-level to leadership roles
• Healthcare and Well-being
• We offer health insurance after three months, plus financial support for medical expenses abroad
• Our mental health benefits include access to psychological consultations and 50% reimbursement for therapy sessions
• Time Off
• Enjoy 24 vacation days, 20 paid sick days, 4 extra sick days without a medical certificate, and 6 recharge days