Customer Success Manager

Summary

Join Lightcast as a Customer Success Manager (CSM) and ensure client satisfaction throughout their project lifecycle. You will manage client relationships, proactively address challenges, and identify opportunities for expansion and repeat business. Collaborate with the sales team to bridge the gap between sales closure and project initiation. This role requires strong communication, problem-solving, and data analysis skills within the consulting or professional services sector. The ideal candidate possesses a PMP certification and understands major HR software vendors. Lightcast is a global leader committed to diversity, equity, and inclusion.

Requirements

• 2+ years of experience in a Customer Success, Account Manager, or similar role that includes customer growth, success, and issue resolution
• Background in the Consulting sector or Professional Services
• History of creating and upholding standards in delivering client success
• Experience analyzing data and making meaningful deductions from the data
• Understanding of major vendors and software in the HR space, especially HCMs, including Workday, SAP, Oracle, and others

Responsibilities

• Work with external and internal clients to ensure client communication and processes are held to Lightcast’s standards
• Build strong, long-lasting customer relationships through regular communication and proactive support
• Coordinate and help solve client or internal challenges
• Manage client expectations for projects and solve problems with challenges, changes, and delays in delivery
• Coordinate and problem-solve internal challenges by working cross-functionally with different teams involved
• Discover opportunities for project expansion
• Engage with current and former professional services clients to develop future opportunities and repeat business

Preferred Qualifications

Project Management Professional (PMP) Certification