Customer Success Manager

Summary

Join our dynamic team at Localyze as a Customer Success Manager! You’ll be responsible for building strong relationships with our clients and driving engagement and retention by guiding them through every aspect of our platform.

Requirements

• 4+ years in Customer Success or related fields, ideally in HR teach or SAAS
• Excellent verbal and written communication skills in German and English (other languages are a plus)
• Effective building rapport with new and existing customers
• Proactive & passionate about supporting your client portfolio, always with a customer-first approach
• Empathy for the complexities and stressors in global mobility processes
• Self-starter, highly structured, and organized individual. You have an eye for detail and hold yourself accountable
• Solution-oriented mindset, can solve problems independently, and know how to escalate issues and bring in other teams to drive results and solutions

Responsibilities

• Build strong relationships with our clients
• Drive contract renewals and identify opportunities for upsells based on client needs
• Lead client onboarding sessions, conduct business reviews, and deliver training to drive platform adoption
• Collaborate with internal teams like the customer experience team to resolve issues, address feedback, and drive product improvements
• Analyse customer data to identify areas for growth and to improve the customer experience

Benefits

• No Office, No Borders : Embrace the freedom to work from anywhere within our entities in Germany, Portugal, Spain, or the UK. Plus, make the most of Workations !
• Craft Your Workspace : Create your ideal workspace with our annual LocaBoost allowance, you can kit out your home office or put it towards a local coworking space – the choice is yours
• Equity for All : We believe in shared success. Join us, and not only become part of the Localyze team, but also an integral stakeholder in our growth with an attractive equity plan
• Grow With Purpose : Fuel your growth mindset with an annual learning & development budget. We're invested in your career journey
• Wellness Boost : Balancing work and life is an art, and we're here to support you. Enjoy a monthly wellness stipend via Juno, plus access to Nilo Health for 1:1 coaching sessions, unlimited courses, digital resources, and roundtable discussions
• Out of the ‘Virtual’ Office : Enjoy 28 days of paid time off, plus local public holidays, and here's a little extra – an additional celebratory day off just for you!
• Family First : Welcoming a new family member? Take the time you need with parental leave to bond and cherish those precious moments
• Globetrotter Gatherings : Keep the team spirit high with not one but two team meetups per year. And wait for it – an annual international company-wide retreat. Picture this: Portugal in 2022, Italy in 2023 – and who knows where next?