Remote Customer Success Manager - SMB

Logo of Lyra Health

Lyra Health

πŸ’΅ $85k-$130k
πŸ“Remote - United States

Job highlights

Summary

Join Lyra Health as a Customer Success Manager to engage with customers, build relationships, and deliver results in the mental health care industry.

Requirements

  • 5+ years experience in customer success/ or a related field, ideally in the area of HR / Benefits / Healthcare with employers or other large groups
  • Experience with customers with a headcount of up to 1,000 employees
  • Passion for mental health and changing the healthcare landscape
  • Excellent communication skills-both verbal and written, with an emphasis on quickly gaining trust
  • Ability to innovate and creatively solve problems in a highly collaborative manner
  • Strong project management skills and a demonstrated ability to work successfully on cross-functional teams
  • Ability to prioritize and balance multiple customers

Responsibilities

  • Serve as the primary relationship owner for our Mid-Market segment employer customers (<1,000 lives), maintaining regular contact with the customers’ benefits team members and other key stakeholders
  • Partner with marketing to develop and deliver engaging campaigns and workshops for your customers
  • Produce and regularly communicate customer reports
  • Collaborate internally with teams such as product, clinical, data science, legal, and others to effectively resolve customer requests and issues
  • Contribute to product roadmap planning, providing an important customer and patient voice, and champion new product offerings with your customers
  • Leave customers feeling supported and delighted after every interaction, such that they renew with Lyra each year

Benefits

  • Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
  • Lyra for Lyrians; coaching and therapy services
  • Equity in the company through discretionary restricted stock units
  • Competitive time off with pay policies including vacation, sick days, and company holidays
  • Paid parental leave
  • 401K retirement benefits
  • Monthly tech stipend

Share this job:

Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.

Similar Remote Jobs

Please let Lyra Health know you found this job on JobsCollider. Thanks! πŸ™