Customer Success Manager

Summary

Join Makersite, an award-winning data software company, as a Technical Customer Success Manager in the EU. You will manage the success of our tools within the ERP, PLM, or PIM domains, focusing on sustainability and Life Cycle Assessment (LCA) practices. This role involves providing expert guidance on LCA, risk management, compliance, and cost optimization to large enterprise manufacturing customers. You will drive customer renewals, identify upselling opportunities, and collaborate with the implementation team for seamless onboarding and ongoing success. You will also create documentation, report on customer progress, and act as a customer advocate within the organization. This position requires a Bachelor’s degree, 5+ years of experience in sustainability consulting with a focus on LCA, and proven experience in customer success.

Requirements

• Bachelor’s degree in Sustainability, Environmental Science, Engineering, Business, or a related field
• 5+ years of experience in sustainability consulting, with a strong focus on lifecycle assessment (LCA)
• Proven experience in customer success, account management, or related roles, particularly with large enterprise manufacturing clients
• Solid understanding of risk management, compliance, and cost optimization in the context of sustainability
• Strong project management skills, with the ability to develop and execute detailed project plans
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams
• Technical proficiency in sustainability software tools and platforms
• Ability to work independently in a remote environment, managing multiple priorities and deadlines
• Experience with European regulatory environments and sustainability standards
• Familiarity with customer success platforms and CRM tools
• Professional certifications in sustainability (e.g., LEED, GRI, LCA certifications)

Responsibilities

• Provide expert guidance on lifecycle assessment (LCA) to help customers meet their sustainability goals
• Offer domain and technical support on risk management, compliance, and cost optimization
• Develop and maintain strong relationships with customers, acting as a trusted advisor on sustainability topics
• Drive customer renewals by ensuring they achieve their desired outcomes with our solutions
• Identify opportunities for upselling and cross-selling to promote customer growth
• Collaborate with customers to develop project plans, ensuring accountability and success for both parties
• Work closely with the implementation team to ensure smooth onboarding and ongoing customer success
• Provide feedback and insights from customers to the implementation team to improve service delivery
• Assist in the development of best practices and processes to enhance customer satisfaction
• Create and maintain success sheets, project documentation, and other materials to support customer success
• Monitor and report on customer progress, highlighting successes and identifying areas for improvement
• Prepare and deliver regular reports and presentations to customers and internal stakeholders
• Act as the voice of the customer within the organization, advocating for their needs and challenges
• Participate in customer success forums, webinars, and other events to share knowledge and best practices
• Gather and analyze customer feedback to drive continuous improvement in our services

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive benefits package, including health, dental, and retirement plans
• Opportunities for professional growth and development
• A collaborative and supportive work environment
• The chance to make a meaningful impact on the sustainability goals of leading global enterprises
• Remote Working - Work 100% remotely if you like
• Time-Off - 30 days of paid time off per year
• Competitive salary