Customer Success Manager

Summary

Join Miovision as an ITS Customer Success Manager in the Central US territory! Manage customer relationships from initial onboarding through renewal, focusing on retention and growth. Build strong relationships with clients, ensuring they achieve ROI and effectively utilize Miovision solutions. Collaborate cross-functionally to advocate for customer needs and improve the customer experience. Proactively identify challenges and develop solutions. Support customers with technical implementation of Miovision hardware and software. Travel is required approximately 50% of the time.

Requirements

• Bachelor’s degree or equivalent experience in information technology, engineering,  or business development
• Extensive experience in technical account management, project management, installation, or configuration in a technical field
• Extensive experience supporting B2B customers in a technical industry
• Results-oriented, with a focus on driving technical and commercial outcomes for both Miovision and the customers you support
• Proven track record of owning customer relationships from “new to renew”, including onboarding, adoption, expansion, and renewal
• Ability to learn technical concepts and align product capabilities with customer needs
• Empathetic and customer-focused, with a passion for understanding and solving customer challenges
• Demonstrated leadership qualities, with the  ability to be assertive, solve technical problems, build effective solutions,, and improve the processes and people around you
• Excellent verbal and written communication skills
• Travel 50%

Responsibilities

• Manage customer relationships from “new to renew”, including onboarding, adoption, retention, and expansion
• Document each individual customer journey and implementation process with accuracy and a focus on data integrity
• Build trusted relationships with customers including executive sponsors, key contacts, and end-users
• Own a book of business and drive strong retention and growth partners and customers
• Effectively advocate for our customers while collaborating cross-functionally to evolve, scale, and improve the customer experience
• Develop a deep understanding of each customer’s key objectives and deliver strategic, consultative support to help achieve them
• Identify challenges early and proactively create solutions, both for customers and internal teams
• Proactively monitor customer health, flag risks and opportunities, and manage escalations with urgency and care
• Partner with the product team to improve product documentation and customer enablement resources
• Support customers and our distributor network with technical implementation of both Miovision hardware and software
• Travel is required approximately 50% of the time across the United States and North America

Preferred Qualifications

• Experience in the Traffic and ITS industry
• Experience with networking and IoT
• Fluent in additional language a plus (French or Spanish preferred)

Benefits

• Comprehensive health benefits starting on day one
• Variable Incentive Plan
• 401(k) matching
• Mio-Days: We extend all three-day weekends to four-days and provide a Holiday Shutdown in December
• Internet subsidy and a remote work allowance
• Unlimited vacation policy
• Virtual fitness classes