Moveworks is hiring a
Customer Success Manager
closedMoveworks
๐ต ~$65k-$97k
๐Remote - United States
Summary
Join the innovative team at Moveworks as a Customer Success Manager and play a strategic role in shaping the company's growth strategy. As a key player, you will partner with customers to drive product value, develop trusted advisor relationships with executive sponsors, and evolve our customer onboarding strategy. With a focus on people-first approach, this is a unique chance to join the team as we revolutionize how companies support their employees.
Requirements
- Have 2+ years of account management, implementation, or sales experience in software/SaaS
- Have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
- Have experience supporting deployments with large enterprise customers
- Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
- Have experience building strong internal and external relationships, including with senior-level executives throughout companies
- Be diplomatic, have tact and you are poised under pressure
- Possess a voracious appetite to learn and grow
- Have completed a Bachelorโs degree
- Be willing to travel 10-25% of the time
Responsibilities
- Partner with our initial customers to drive product value
- Develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
- Partner cross-functionally to translate business needs and product requirements into new solutions for customers
- Evolve and iterate on our customer onboarding strategy
- Work with internal teams and customers to drive adoption, engagement and growth
- Help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
- Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
- Act as the voice of the customer, gathering customer feedback and helping share the product roadmap
This job is filled or no longer available
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