Remote Customer Success Manager

Summary

Join the innovative team at Moveworks as a Customer Success Manager and play a strategic role in shaping the company's growth strategy. As a key player, you will partner with customers to drive product value, develop trusted advisor relationships with executive sponsors, and evolve our customer onboarding strategy. With a focus on people-first approach, this is a unique chance to join the team as we revolutionize how companies support their employees.

Requirements

• Have 2+ years of account management, implementation, or sales experience in software/SaaS
• Have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
• Have experience supporting deployments with large enterprise customers
• Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
• Have experience building strong internal and external relationships, including with senior-level executives throughout companies
• Be diplomatic, have tact and you are poised under pressure
• Possess a voracious appetite to learn and grow
• Have completed a Bachelor’s degree
• Be willing to travel 10-25% of the time

Responsibilities

• Partner with our initial customers to drive product value
• Develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
• Partner cross-functionally to translate business needs and product requirements into new solutions for customers
• Evolve and iterate on our customer onboarding strategy
• Work with internal teams and customers to drive adoption, engagement and growth
• Help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
• Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
• Act as the voice of the customer, gathering customer feedback and helping share the product roadmap