Moveworks is hiring a
Customer Success Manager

closed
Logo of Moveworks

Moveworks

๐Ÿ’ต ~$65k-$97k
๐Ÿ“Remote - United States

Summary

Join the innovative team at Moveworks as a Customer Success Manager and play a strategic role in shaping the company's growth strategy. As a key player, you will partner with customers to drive product value, develop trusted advisor relationships with executive sponsors, and evolve our customer onboarding strategy. With a focus on people-first approach, this is a unique chance to join the team as we revolutionize how companies support their employees.

Requirements

  • Have 2+ years of account management, implementation, or sales experience in software/SaaS
  • Have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
  • Have experience supporting deployments with large enterprise customers
  • Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
  • Have experience building strong internal and external relationships, including with senior-level executives throughout companies
  • Be diplomatic, have tact and you are poised under pressure
  • Possess a voracious appetite to learn and grow
  • Have completed a Bachelorโ€™s degree
  • Be willing to travel 10-25% of the time

Responsibilities

  • Partner with our initial customers to drive product value
  • Develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
  • Partner cross-functionally to translate business needs and product requirements into new solutions for customers
  • Evolve and iterate on our customer onboarding strategy
  • Work with internal teams and customers to drive adoption, engagement and growth
  • Help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
  • Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
  • Act as the voice of the customer, gathering customer feedback and helping share the product roadmap
This job is filled or no longer available

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