Remote Customer Success Manager

Summary

Join our innovative team at Moveworks as a Customer Success Manager (EMEA) and play a strategic role in shaping the company's product and value delivery for customers. As the face of Moveworks, you will coach customers on navigating the new frontier of deploying a Machine Learning-based chatbot with true automation capabilities. You will partner with customers to take them on a transformation journey to maximize the value they get from our platform, and in parallel help our product team evolve our platform.

Requirements

• You have 3+ years of account management, implementation, or sales experience in software/SaaS
• You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
• You have experience supporting deployments with large enterprise customers
• Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
• You have experience building strong internal and external relationships, including with senior-level executives throughout companies
• You are diplomatic, have tact and you are poised under pressure
• You possess a voracious appetite to learn and grow
• You have completed a Bachelor’s degree
• You are willing to travel 10-15% of the time

Responsibilities

• You partner with our initial customers to drive product value
• You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
• You partner cross-functionally to translate business needs and product requirements into new solutions for customers
• You will evolve and iterate on our customer onboarding strategy
• You work with internal teams and customers to drive adoption, engagement and growth
• You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
• You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
• You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap