Customer Success Manager

Summary

Join Multiplier, a global employment platform experiencing rapid growth, as a Customer Success Manager in APAC (remotely based in Malaysia). You will build and maintain strong relationships with key accounts, ensuring they achieve their business objectives using our platform. This role involves actively monitoring product adoption, collaborating with internal teams, and providing valuable customer feedback to shape our product roadmap. Success in this position requires a customer-centric approach, strong communication skills, and the ability to manage a large portfolio of accounts effectively within a fast-paced, remote environment. You will report to the Regional Head - CX and work closely with cross-functional stakeholders. Multiplier offers a dynamic and rewarding work experience in a high-growth company.

Requirements

• Min 3 to 5 years of Customer facing experience (ideally within B2B SaaS or HR)
• Min 2 years in pure enterprise account/ relationship management
• Min 2 of the last 3 years overachieving goals and targets
• A people-first, and growth mindset
• An affinity to work (thrive!) as a remote employee, within a fast-growth business, and an incredibly explosive sector
• The ability to work independently, problem-solve proactively, and collaborate effectively
• Comprehension of value-based sales
• Discipline in Account Planning, Forecasting, and Quota Attainment
• Fluent in English and Chinese (Mandarin)

Responsibilities

• Build trusted relationships with our named accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier
• Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement
• Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best customer experience to drive growth and retention
• Be the voice of our customers to our Product team, synthesizing feedback received and offering informed opinions and solutions, to help shape our product roadmap
• Understand the needs of our customers across industries and tiers, and design solutions to meet those unique business needs
• Identifying growth opportunities within your portfolio

Preferred Qualifications

Previous experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus!

Benefits

Remote work, flexible hours