Junior Customer Success Manager

Summary

Join Hubtype, a fast-growing Conversational AI company, and help improve communication between brands and their customers. You will support client relationships, help customers unlock value from AI-driven solutions, and ensure a positive customer experience. This role requires bridging the gap between clients and internal teams. The position offers a fully remote, flexible work environment with a collaborative culture. Hubtype provides various benefits, including paid time off, personal growth time, a workstation budget, and an attractive benefits plan focused on learning and development. The ideal candidate will have customer-facing experience and fluency in English and Spanish.

Requirements

• 6 months to 2 years in customer-facing roles such as customer support, sales, operations, or similar (preferably in tech environments like SaaS or startups)
• English and Spanish are a must

Responsibilities

• Help improve communication between brands and their customers by supporting client relationships
• Help our customers unlock value from our AI-driven conversational solutions
• Ensure a positive and seamless experience for clients
• Act as a bridge between clients and our internal teams, ensuring their needs are heard, understood, and effectively addressed

Preferred Qualifications

• Experience with CRM tools, support platforms, or automation tools
• Experience in startups, student-led tech projects, or bootcamps with a customer focus
• French

Benefits

• 27 days holiday per year, plus national holidays
• Fully remote policy and very flexible working
• 10% personal growth time
• Attractive Benefits & Perks Plan, centered in Learning&Development
• Workstation budget