Customer Success Manager

Summary

Join Multiplier's Customer Success team as we experience rapid growth! In this role, you will build and maintain strong relationships with key accounts, ensuring customer success and driving revenue growth. You will work closely with internal teams and provide valuable customer feedback to shape product development. The ideal candidate possesses strong customer relationship management skills, excellent communication abilities, and a proven track record of exceeding targets in a fast-paced environment. Experience in B2B SaaS or HR is preferred. This is a remote position within a high-growth, dynamic company.

Requirements

• Min 2 to 5 years of Customer facing experience (ideally within B2B SaaS or HR)
• Min 2 years in pure enterprise account/ relationship management
• Min 2 of the last 3 years overachieving goals and targets
• A people-first, and growth mindset
• An affinity to work (thrive!) as a remote employee, within a fast-growth business, and an incredibly explosive sector
• The ability to work independently, problem-solve proactively, and collaborate effectively
• Comprehension of value-based sales
• Discipline in Account Planning, Forecasting, and Quota Attainment

Responsibilities

• Build trusted relationships with our named accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier
• Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement
• Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best customer experience to drive growth and retention
• Be the voice of our customers to our Product team, synthesizing feedback received and offering informed opinions and solutions, to help shape our product roadmap
• Understand the needs of our customers across industries and tiers, and design solutions to meet those unique business needs
• Identifying growth opportunities within your portfolio

Preferred Qualifications

Previous experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus!