Netomi is hiring a
Customer Success Manager, Remote - Canada
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Customer Success Manager
🏢 Netomi
💵 $100k-$150k
📍Canada
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Summary
The job is for a Technical Customer Success Manager at Netomi AI, a fast-growing AI company backed by leading investors. The role requires more than 5+ years of experience in a technical customer success role within a B2B SaaS environment, strong relationship building skills, and the ability to travel up to 20-30% of the time.
Requirements
- More than 5+ years of experience in a technical customer success role within a B2B SaaS environment
- Self-assured working in a fast-moving environment, with a willingness to make quick judgements based on continuous prioritization and evolving customer needs
- Relevant consulting experience required preferably in the SaaS environment
- Good sense of curiosity with a genuine desire to learn, think with agility and apply them in new situations
- Stellar written and verbal communication tailored to the persona
- Proven track record to build strong relationships with VP and C-Suite management in the customer portfolio
- Strong sense of technical knowledge, working knowledge of APIs, and managing integrations
- Familiarity with customer relationship management (CRM) software, Support platforms (Zendesk, Salesforce)
- Must be willing to travel up to 20-30% of the time in response to customer needs, with all necessary travel documents maintained and current
Responsibilities
- Work with Netomi’s strategic customers to drive product adoption, renewal, and customer satisfaction
- Act as a trusted advisor, thought manager, and subject matter expert to customers
- Partner with customers to understand their current and future business goals and problems
- Empower customers to connect their goals and problems with solutions in our platform while increasing usage and adoption
- Strategies to secure executive visibility of Netomi’s business results
- Partner with the internal account team (e.g. sales, product, support, and marketing) to design and execute optimal account plans for each customer
- Engage with product & engineering teams to translate customer feedback into product requirements
- Demo Product capabilities and features to customers post release cycle and hands-on experience with complex product integrations to drive the usage and adoption of our product
- Maintain accurate and up-to-date records of client interactions and account activities in our system of record
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Please let Netomi know you found this job on JobsCollider. Thanks! 🙏